Akamai Customer Consulting and Support Certificate Program

The Akamai Customer Consulting and Support 4-month Certificate (CERT) program is designed to equip students with the essential skills and knowledge required to excel in customer consulting and support roles. This program provides a comprehensive understanding of customer service strategies, effective communication, and technical support solutions.

Program Objectives

• Develop a deep understanding of customer service principles and best practices.
• Enhance communication skills for effective customer interaction.
• Gain proficiency in troubleshooting and resolving technical issues.
• Learn to use industry-standard tools and technologies for customer support.

Curriculum Overview

• Introduction to Customer Consulting and Support
• Communication Strategies for Effective Customer Interaction
• Technical Support Fundamentals
• Problem-Solving and Troubleshooting Techniques
• Utilizing Support Tools and Technologies
• Case Studies and Practical Applications

This program is ideal for individuals seeking to enhance their customer consulting and support skills, preparing them for a dynamic and rewarding career in the industry.