CVS Health Retail Customer Service Certificate Program

Welcome to the CVS Health Retail Customer Service 2-Month Certificate (CERT) program. This program is designed to equip you with the essential skills and knowledge needed to excel in a retail customer service role at CVS Health. Through a blend of theoretical knowledge and practical application, you will gain a comprehensive understanding of customer service excellence in a retail setting.

Program Objectives

• Develop effective communication skills for customer interaction.
• Understand CVS Health's customer service standards and practices.
• Learn problem-solving techniques for resolving customer inquiries and issues.
• Build proficiency in using CVS retail technology and systems.
• Enhance teamwork and collaboration skills within a retail environment.

Curriculum

• Introduction to Retail Customer Service
• Communication Skills and Customer Interaction Techniques
• CVS Health Systems and Technology Training
• Problem-Solving and Conflict Resolution
• Teamwork and Collaboration in Retail Settings
• Practical Application and Real-World Scenarios

Join us in this dynamic and engaging program to launch your career in retail customer service with CVS Health. We are committed to supporting your professional growth and success.